Robert has a long history of providing operational management roles in all the companies that he has worked for.

Since joining Fujitsu Robert has held a number of roles and assignments, most of which are client facing / consulting roles rather than internal operational roles, however as Associate Director of the Solutions Group within Fujitsu (Ireland) Robert was frequently called upon to manage and run the team, comprising of approximately 15 senior architects and designers. In previous companies and roles Robert has a history of successfully managing small and large teams of people in the provision of internal and externally focused services. As a programme manager Robert is frequently called upon to lead and manage large teams of multi-disciplined business and technical resources engaged in the delivery of both projects and services for customers. As a service delivery manager Robert essentially provides similar services in an operational context for customers.

Prior to joining Fujitsu Robert held a number of operations management roles at Guinness / Diageo, including Technical Support Manager where he managed a team of VAX/VMS, Unix and IBM technical consultants in providing support to Guinness Ireland and associated companies. Robert also held two roles (in parallel) in the form of Infrastructure Projects Manager (UK based) for the Global Service Delivery Team and Technology Manager (Ireland based) for the SAP global implementation programme. He then held the role of Integrated Services Manager providing a rapid response project management and service management capability to seed and venture companies across the globe.

Whilst at G. C. Mc Keowns & Co. Robert managed the operations department, ensuring the provision of all internal operations and data centre services.

For more information on Robert’s IT operations management capabilities please refer to the Roles section of this website or alternatively please download Robert’s full resume.

Supplier management is a fundamental component to successful project,  programme or service delivery. As such Robert has engaged with and managed many suppliers both small and large, from initial engagement at bid stage through commercial negotiation and teaming (confidentiality agreements, teaming agreements) through to project delivery stage (contracts and sub-contracts).

Robert is very skilled in the art of negotiation and adept at driving out the best deal for all concerned. On a recent project (Telco MVNE Implmentation) Robert’s negotiation skills saved the project over €500K in the delivery phase alone).

As part of a recent assignment (Services Director for a Tier 1 account) Robert played a vital role in the negotiation of all contracts and sub-contracts with both suppliers and the customer. As part of his business development initiatives Robert has engaged with and managed numerous third party suppliers and partners in order to get solutions and service offerings up and running.

Most recently Robert bid managed and successfully won a large scale Oracle Business Intelligence Implementation for a semi-state client, which he is now programme managing. As part of this programme of work Robert was pivotal to the contract negotiations with both the customer and a key partner organisation, frequently called upon to write and review contract and sub-contract schedules.

In previous roles within Guinness/Diageo Robert was frequently called upon to negotiate with suppliers as part of any tender offered in order to ensure the best deal for the Guinness IS&T department. Although not a member of any Union Robert was called upon by both Management and the Union to help arbitrate in a dispute between both sides at the Labour court, notably because he was trusted by both sides to be objective and ensure a fair solution was reached.

For more information on Robert’s supplier management capabilities please refer to the Roles section of this website or alternatively please download Robert’s full resume.

Since joining Fujitsu Robert has gained extensive experience of business development comprising a number of areas as described below.

A key part of any project/programme delivery is the management of change and the potential to “upsell” or develop additional business. On every project Robert has managed, he has delivered significant “upsell” and business value for customers in the process.

Robert has been responsible for creating several new product and service offerings within Fujitsu including content management and business objects solutions. He created the literature, engaged the various vendors and suppliers and marketed the ideas to customers, following through with successful engagements and delivery projects in most cases and resulting in additional revenue growth for Fujtsu.

As the most successful strategic bid manager within Fujitsu (Ireland), Robert has played a key role in some of the largest deals in recent years. He has a reputation for producing high quality proposals and presentations and is regularly called upon to assist with bids and pre-sales initiatives for customers.

When Robert fulfilled the role of Services Director for Fujitsu (Ireland) on a strategic / Tier 1 account, leading a team of approximately 40 – 50 people in the delivery of ICT services and support for a major government department as part of a 2-year service contract, Robert initiated an ‘innovation’ service for the customer, bringing together the newest thinking, tools, practices and methods from Fujitsu locally and abroad as well as engaging with existing and new suppliers/partners in order to propose new and innovative solutions to his customer which would deliver real business value.

For more information on Robert’s business development capabilities please refer to the Roles section of this website or alternatively please download Robert’s full resume.

Throughout his career Robert has provided business and technology consulting services to both internal and external customers across a diverse range of capabilities and skills. He adopts a consultative approach to all engagements, be it projects/programme delivery, business development or service management.

During his tenure at G. C. McKeowns & Co. Robert held the role of Systems Specialist, which required him to provide technical consulting and systems programming services to clients across Europe.

In his various roles at Guinness/Diageo Robert provided techology consulting services to various Guinness divisions and companies, specialising in VAX/VMS, Oracle Databases, Unix Operations and Scripting, Infrastructure strategy and standards and business continuity/disaster recovery.

Since Joining Fujitsu Robert has provided technology consulting and service management consulting services to numerous clients. In addition he also provides pre-sales and innovation consulting to customers.

For more information on the various consulting engagements which Robert has been involved with please refer to the Roles section of this website or alternatively please download Robert’s full resume.

Robert typically divides his time between project/programme management and service delivery management for Fujitsu (Ireland) depending on customer needs.

Currently Robert is performing a service delivery management role for a public health sector client and managing projects for the client within this context. He is also managing another project for a private sector manufacturing client concurrently.

In 2009/2010 Robert programme managed the delivery of the largest Oracle Business Intelligence implementation in the state for a semi-state client, and thus wasn’t available for other service delivery duties during this time.

Prior to this in 2008-2009 Robert took on the role of service delivery manager for a renewable energy client in the private sector overseeing the delivery of project support and development services for Fujitsu.

During 2007 – 2008 Robert fulfilled the role of Services Director on a strategic / Tier 1 Fujitsu  account, leading a team of approximately 40 – 50 people in the delivery of ICT services and support for a major government department as part of a 2-year service contract. The delivery team was comprised of Fujitsu consultants and two key sub-contractor organisations. The services being provided included application and infrastructure design and development, ITIL process design and implementation, Business Continuity and Security certification and consulting, testing and quality assurance, technology consulting and ad-hoc technical support. Robert was responsible for service initiation and ensuring the successful delivery of all services and projects within the scope of the contract, supplier management, customer satisfaction and overall financial P&L control. After 12 months in the role spent establishing and stabilising the service Robert moved on to other programme/project and service delivery management opportunities.

In recent years Robert has also provided service management consulting and helped build a business case for a service improvement programme for another Fujitsu public sector account.

Prior to joining Fujitsu Robert was responsible for the conception, setup and management of the Diageo Integrated Services Management function, a global rapid response project management and service management team designed to meet the needs of seed and venture companies within the Diageo worldwide operation. Robert acted as programme manager for all sub-projects and had a team of ITIL qualified service managers and Prince2 / PMI qualified project managers working on numerous business, infrastructure and application related projects around the globe (e.g. data centre builds in Tokyo and Florida, LAN and WAN networks in various African locations, Office builds Italy and Australia, Service Desk deployments Change Management process implementations in the UK and USA etc.)

For more information on the services which Robert has been involved with please refer to the Roles section of this website or alternatively please download Robert’s full resume.

Robert has extensive experience in both projects and programme management, ranging across a number of industries and covering both private and public sectors.

Currently Robert is project managing an infrastucture/application technology refresh project for a health client in the public sector, comprised of Microsoft technologies (Virtualisation, Windows, .NET applications, SQL Server etc.). robert is also project managing a SAP Business-All-In-One implementation for a manufacturing client in the private sector. Robert is also regularly called up on to manage strategic bids on behalf of Fujitsu (Ireland).

In 2009/2010 Robert programme managed a large Oracle Business Intelligence implementation for a tier 1 semi-state customer in Dublin city centre. He was also responsible for the successful bid management of this opportunity which lead to the client selecting Fujitsu as preferred implementation partner. Prior to this programme of work Robert  project managed a team of Oracle Enterprise Service Bus (ESB) architects and developers in the delivery of approximately 45 integrations of varying complexities across five critical business areas for a manufacturing customer

Previously Robert was the Infrastructure Projects Manager on a €30M 2-year Mobile Virtual Network Environment (MVNE) project for Fujitsu in the Telco sector, managing five sub-projects and teams comprising Infrastructure, Security, Systems Administration, Data Centre and Networks. Prior to that Robert project managed numerous application and data warehouse related projects (Call Trace Solution, Business Objects Reporting Solution etc.) and multiple content management related projects for clients in the private sector. Since joining Fujitsu Robert has project managed many different types of projects for a variety of clients in public and private sectors, comprising technical / infrastructure and applications development style projects.

Within Fujitsu (Ireland) Robert is acknowledged as their most experienced and successful strategic bid manager, with direct experience of managing bids ranging in size/value from under €5m to over €250m and comprising teams of between 5 and 50 people drawn from across the Irish , UK and European Fujitsu business units as required.

Prior to joining Fujitsu Robert was responsible for the conception, setup and management of the Diageo Integrated Services Management function, a global rapid response project management and service management team designed to meet the needs of seed and venture companies within the Diageo worldwide operation. Robert acted as programme manager for all sub-projects and had a team of ITIL qualified service managers and Prince2 / PMI qualified project managers working on numerous business, infrastructure and application related projects around the globe (e.g. data centre builds in Tokyo and Florida, LAN and WAN networks in various African locations, Office builds Italy and Australia, Service Desk deployments and Change Management process implementations in the UK and USA etc.)

Prior to the establishment of the ISM function Robert was fulfilling a dual role within Guinness/Diageo. In Ireland Robert was the Technology Manager for a 180 person global SAP implementation team, based in Dublin, overseeing all technical projects within Ireland to support the SAP team as required. In the UK Robert held the role of Infrastructure Projects Manager for the global Diageo service delivery organisation, ensuring the management and delivery of all infrastructure related projects including, but not limited to, the global SAP implementation.

Throughout his career Robert has developed a reputation for getting the job done, for building successful teams and for empowering those team members to help ensure successful delivery, every time.

For more information on the projects and programmes which Robert has been involved with please refer to the Roles section of this website or alternatively please download Robert’s full resume.

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The latest version of my resume / curriculum vitae can be view by left-clicking on the link below, or alternatively retrieved/downloaded by right-clicking on the link below.

Robert Duffy Resume (2012)

Please note the file format is PDF by default but you can request other formats (e.g. Word, text, HTML etc.) if required via my contact form. If you require any assistance or encounter any issues with this download process then please let me know and I will respond accordingly.