Robert Duffy

Mobile (086) 821 0340 • E-MAIL rob@robertduffy.ie • WEB www.robertduffy.ie

 

PROFILERobert is an accomplished and very experienced IT professional with over 30 years of experience in the industry. He is a results driven individual with excellent communication and presentation skills, a natural talent for leadership combined with an entrepreneurial spirit which has helped him consistently deliver successful projects, programmes and services throughout his career for many private, public and semi-state clients. Robert is currently an Associate Director in Fujitsu (Ireland) Limited.

 

KEY SKILLSProject / Programme Management
Partner Management
Service Delivery Management
Transition Management
Technology Consulting
IT Service Management Consulting
Software Design & Development
IT Operations Management & Team Leading
Business Development & Strategic Bid Management
Client / Account Management
Commercial & Contract Negotiation
Career Management & Mentoring

 

CURRENTSenior Projects/Programme Manager, Fujitsu (Ireland) Limited
ROLERobert is currently engaged across a number of Projects / Programmes for Fujitsu Ireland covering public and private sector clients in Ireland.

 

  Mobile (086) 821 0340 • E-MAIL rob@robertduffy.ie • WEB www.robertduffy.ie

EXPERIENCESenior Projects/Programme Manager, Fujitsu (Ireland) Limited2013 – Now
SUMMARYPartner Manager, Fujitsu (Ireland) Limited2004 – 2013
Associate Director, Fujitsu (Ireland) Limited2002 – 2004
Management Consultant, DMR Consulting (Fujitsu)2002 – 2004
Principal Technology Consultant, DMR Consulting (Fujitsu)2001 – 2002
Integrated Services Manager, Global IS Shared Services, Diageo Ltd.1999 – 2001
Technology Manager (Integrated Business Programme), Guinness.1997 – 1998
Infrastructure Projects Manager (Global Service Delivery) Guinness1997 – 1998
Technology Consultant, Guinness Ireland Limited1994 – 1997
Technology Consultant, Guinness Ireland Limited1994 – 1997
Technical Support Manager, Guinness Ireland Limited1991 – 1994
Systems Manager, Guinness Ireland Limited1990 – 1991
Systems Specialist, G.C. Mc Keown & Co.1988 – 1990
Systems Manager, G. C. McKeown & Co.1986 – 1988
Applications Programmer/Analyst, G. C. Mc Keown & Co.1984 – 1986
FUJITSUAssociate Director, Fujitsu (Ireland) Limited, 2004 – 2015
EXPERIENCEDuring his time at Fujitsu (Ireland) as an Associate Director Robert has held a number of internal as well as client facing roles and delivered a wide range of project / programme management, partner management, service delivery management, strategic bid management, service management, technology consulting and business development services. Please refer below for more information on these roles.
Partner Manager, Fujitsu (Ireland) Limited, 2013 – 2015
As Partner Manager for Fujitsu Ireland Robert is responsible for leading all strategic and tactical partner programmes within Ireland, creating a network of partners to support top line growth and expansion of the Fujitsu offerings portfolio utilising partner solutio and Working with the Customer Delivery, Marketing, Business Development and Customer Accounts functions to ensure successful governance and delivery of all partner programmes and associated revenue streams
Hiraku Project Transition Manager, Fujitsu (Ireland) Limited, 2012 – 2013
Robert was engaged as Internal Transition Manager for Fujitsu Ireland enabling the company to deliver a significant / strategic reorganisation and change programme (codenamed “Hiraku”) which impacted on all levels of the Fujitsu (Ireland) organisation (people, processes, structure, strategy, technology etc.) to an aggressive timetable
Bord Gais Networks Transition Manager, 2012 – 2012
Robert managed the successful transition of multiple Bord Gais Networks service desks (internal and external) and operational/desk side staff into a new ITIL compliant Fujitsu service desk and on-going managed service. Transition scope also included knowledge transfer / training, implementation and management of a TUPE process (staff transfer & training), identification and integration of improved request fulfillment solution, data migration and eventual handover to an on-going support/service team within Fujitsu. The transition project was viewed by BGN as “very smooth” and they were most impressed with the lack of any significant impact on their end users during transition.
O2 Telefonica / 48 Months Transition Manager, 2011 –2012
Robert was engaged as Transition Manager for a Tier 1 Telco sector client (O2/48 Months) transitioning a Mobile Virtual Network Operator from project implementation mode to an on-going managed service within Fujitsu. The implementation team were working to tight deadlines to meet launch date objectives and Robert led a separate transition team to ensure the smooth handover from project mode to fully supported managed service was delivered as required.
Transition Manager, Astellas Pharmaceutical, 2011 –2011
Robert provided transition management services for a multi-million European Tier 1 pharmaceutical sector client (Astellas) transitioning from European support contract and team to an Irish managed service within Fujitsu. Robert assisted the newly appointed Service Delivery Manager for the account in completing the transition.
Service Delivery Manager, Health Protection Surveillance Centre, 2011 – 2013
Robert was engaged as a Service Delivery Manager for the Health Protection Surveillance Centre (HPSC) as part of an on-going multi-year service provision contract. Within this context Robert also project managed discrete work for the client (for example project managing a technology refresh project – comprised of a number of technical proof of concepts – focused on virtualisation and infrastructure/application refreshes within the Microsoft technology stack).
SAP Project Manager, Geith Manufacturing, 2011 – 2011
During 2011 Robert project managed the design of an SAP Business-All-In-One solution (Discrete Manufacturing best practices) for a private sector manufacturing client (Geith Manufacturing). The project included the management and coordination of a SAP implementation partner team (Bearing Point) and required the entire project team to be based primarily onsite working with the customer throughout the entire design process.
Oracle Business Intelligence Programme Manager, An Post, 2009 – 2010
In 2009/2010 Robert programme managed a large Oracle Business Intelligence implementation for a tier 1 semi-state customer (An Post) based onsite in Dublin city centre, leading a team of approximately 25 – 30 people comprised of business analysts, functional consultants, technical architects, developers, testers, data analysts and change management resources. Robert was also responsible for the successful bid management of this opportunity which resulted in the client selecting Fujitsu as preferred implementation partner. At the time this was the largest Oracle BI implementation in Ireland.Key deliverables of this programme of work included:

  • Design, build, test and implementation of an Information Management Portal based upon Microsoft SharePoint 2007 technology
  • Design, build, test and implementation of Manpower Management and Quality of Service Reporting solutions based upon Oracle Business Intelligence Enterprise Edition
  • Design and Implementation of a Business Intelligence Competency Centre
  • Design and Implementation of an Information Governance Council
  • Design and implementation of an Oracle data warehouse to support reporting solutions
  • Phase 2 (future projects) requirements analysis & recommendations
  • Delivery of Change Management and communications activities
  • Design and implementation of infrastructure and application architectures
  • Partner / vendor management (within the consortium)
Oracle ESB Project Manager, Doosan Infracore International, 2009 – 2009
Robert project managed a team of Oracle Enterprise Service Bus (ESB) architects and developers in the delivery of approximately 45 integrations of varying complexities across five critical business areas for a manufacturing customer (Doosan Infracore Int.). The project team were based both onsite (at customer premises) and remotely (at Fujitsu offices). Robert was responsible for all aspects of the delivery of project services to the customer.
Service Delivery Manager, Airtricity, 2008 – 2008
Robert was engaged as a service delivery manager for a Fujitsu customer in the renewable energy sector (Airtricity). The role comprised oversight of all projects and services being delivered to the customer as part of a 3-year managed service contract which delivered application development and support services, an ad-hoc consulting service and management of discrete projects as required within the context of an overall services framework agreement.
Services Director, Revenue Commissioners, 2007 – 2008
Fujitsu Services were engaged in a multi-year contract with a significant tier 1 public sector customer (Office of the Revenue Commissioners), acting as prime contractor in a consortium providing external ICT services and support across a wide range of specialties including application architecture design and development services (Service Object Architecture/Web Services, Enterprise Service Bus, EU Messaging, JEE etc.), testing and quality assurance services across multiple strategic business programmes, ITIL process design and implementation services (service support and service delivery) , security and business continuity management certification services.Robert was assigned to this strategic tier 1 account as Services Director with the objective of initiating and ensuring on-going service delivery in a complex commercial and contractual environment and growing the account in respect of new business development. The entire delivery team comprised of approximately 30 to 50 people on average (depending on individual project requirements at the time). This was a multi-year multi-million euro account. This role included the following key responsibilities:-

  • Contract and Commercial negotiation with the customer as well as all sub-contractors in the Fujitsu consortium
  • Service initiation, governance design and implementation
  • Service Delivery Management for entire scope of contract
  • Team leadership (Responsible for entire hierarchy of project managers, operational service delivery managers, consultants, sub-contractors etc.)
  • Customer Satisfaction
  • New Business Development and Innovation within the account
  • Financial responsibility for all projects and services within scope
  • Handover of service management to on-going account team after 12 months
Services Director, Revenue Commissioners, 2007 – 2008
Fujitsu Services were engaged in a multi-year contract with a significant tier 1 public sector customer (Office of the Revenue Commissioners), acting as prime contractor in a consortium providing external ICT services and support across a wide range of specialties including application architecture design and development services (Service Object Architecture/Web Services, Enterprise Service Bus, EU Messaging, JEE etc.), testing and quality assurance services across multiple strategic business programmes, ITIL process design and implementation services (service support and service delivery) , security and business continuity management certification services.Robert was assigned to this strategic tier 1 account as Services Director with the objective of initiating and ensuring on-going service delivery in a complex commercial and contractual environment and growing the account in respect of new business development. The entire delivery team comprised of approximately 30 to 50 people on average (depending on individual project requirements at the time). This was a multi-year multi-million euro account. This role included the following key responsibilities:-

  • Contract and Commercial negotiation with the customer as well as all sub-contractors in the Fujitsu consortium
  • Service initiation, governance design and implementation
  • Service Delivery Management for entire scope of contract
  • Team leadership (Responsible for entire hierarchy of project managers, operational service delivery managers, consultants, sub-contractors etc.)
  • Customer Satisfaction
  • New Business Development and Innovation within the account
  • Financial responsibility for all projects and services within scope
  • Handover of service management to on-going account team after 12 months
Associate Director, Solutions Group, Fujitsu Services, 2004 – Today
In 2004, Fujitsu Consulting and Fujitsu Services merged to form a single global IT Services company, Fujitsu Services, providing end to end IT Consulting, Business Consulting and Managed Services to clients. Robert transitioned to the Solutions Group as Associate Director to provide Infrastructure and Application Architecture Design services on all Fujitsu projects in Ireland. In his role Robert divided his time between delivery and business development where his responsibilities included:-

  • Project and Programme Management on various Client Projects
  • Team Leading, Career Management & Mentoring
  • Service Offering Development
  • Service Delivery Management
  • Client Management, Strategic Bid Management & Business Development

Key achievements while a member of the Solutions Group included:-

  • Provision of infrastructure programme and project management services for O2 Ireland / Tesco Mobile Ireland comprising design and Implementation of Ireland’s first Mobile Virtual Network Environment (MVNE) upon which the first Mobile Virtual Network Operator (MVNO) Tesco Mobile was launched.
  • Provision of Project Management services for O2 (Ireland) Ltd. Including:-
    • Call Trace Solution Design & Implementation
    • Data Migration implementation
    • Business Objects Infrastructure Audit & Upgrade
    • Business Objects Reporting Solution Design & Implementation
    • Multiple Call Trace solution projects (functional enhancements and change requests)
  • Provision of programme and project management services for International Rugby Board comprising:-
    • Multiple Web Content Management Project Implementations
    • Technology Roadmap Design & Implementation
  • Joint Microsoft/Fujitsu Content Management Business Development.
  • Project Management of Strategic Data Warehouse review for BT Ireland.
  • Strategic Bid Management for Fujitsu tier 1 opportunities (Multiple €30m – €50m+ projects and largest single bid in Fujitsu Services (Ireland) history worth €250m)Project management of Microsoft Web Content Management solution for Department of Communications, Marine & Natural Resources
  • Development of Business Objects services offering.
DMRManagement Consultant, Business Solutions Grp, DMR Consulting, 2002 – 2004
EXPERIENCEIn 2002 Robert transitioned to the Business Consulting group which provided management consulting services to clients. Robert focused on the provision of both project management services and IT service management / service effectiveness consulting for clients. Key achievements included:-

  • Provision of IT Service Management consulting (ITIL) to deliver an IT Organisation Review and IT Service Improvement Business Case for An Post
  • Establishment of Content Management Services team within Fujitsu (Ireland) to develop and sell CMS related services to clients
  • Delivery of E-learning Tool Selection services for An Garda Síochána.
  • Project Management of FAS Microsoft CMS proof-of-concept
  • Bid Management and business development across numerous clients
Principal Technology Consultant, DMR Consulting, 2001 – 2002
The Technology Consulting Group was concerned with the project management, design and implementation of appropriate infrastructure solutions and application architectures for Fujitsu clients. As a Principal Technology Consultant, Robert was involved in a variety of client projects including:-

  • Provision of Technology Consulting and Project Management services for a Strategic Review of Development Architectures & Standards for VHI Healthcare
  • Provision of Technology Consulting and Project Management services to Aer Rianta to design and implement multiple Oracle Financials integrations.
  • Provision of Project management services for the design and implementation of a new DMZ Architecture for Dublin City Council
  • Provision of pre-sales technology consulting across a wide range of clients and sectors.
DIAGEOIntegrated Services Manager, Diageo Limited, 2001 – 2013
EXPERIENCERobert conceived and created the Integrated Services Management (ISM) function to be a rapid-response unit which could add value through project managing and delivering complex infrastructure and applications projects across the globe for Guinness seed and venture companies, utilising best practice Service Management and Service Delivery principles (ITIL). This was a radical approach for Guinness which bypassed the territorial / bureaucratic issues normally associated with a distributed IT support function trying to centralize its services and also helped to embed ITIL best practices across the organization.As Integrated Services Manager Robert managed the entire function, resourced projects as required (from internal staff and externally contracted resources) and defined the strategy, culture and operating style of the team. In effect Robert was the programme manager for all the project and service managers working for the ISM function (approximately 10 project/service managers on average with many more resources per each project team). Key achievements included:-

  • Provision of IT Service Management consulting (ITIL) to deliver an IT Organisation Review and IT Service Improvement Business Case for An Post
  • Establishment of Content Management Services team within Fujitsu (Ireland) to develop and sell CMS related services to clients
  • Delivery of E-learning Tool Selection services for An Garda Síochána.
  • Project Management of FAS Microsoft CMS proof-of-concept
  • Bid Management and business development across numerous clients
  • Establishment of ISM function and adoption by Guinness seed and venture companies across the globe as preferred implementation approach
  • Design and deployment of European Siebel Application infrastructure
  • Design and implementation of Internet/Intranet hosting standards
  • Implementation of Local Area Networking, NT and client infrastructures including construction of data centres in Africa, Japan, Australia, Germany and USA
  • Implementation of European E-Procurement application / infrastructure
  • Provision of Research and Development / Feasibility studies for new technologies to various Guinness seed and venture markets
  • Provision of best practice advice and consultancy to Guinness global business and support units
  • Design and implementation of SLAs and global support policies
  • Data Warehouse capacity planning and infrastructure reviews
  • Provision of best practice advice/consultancy for implementation of Guinness e-commerce venture (Guinness-Webstore.com)
  • Deployment of ITIL based service management and service delivery processes at various Guinness locations around the globe
GUINNESSMultiple Roles Note, Guinness Limited, 1997 – 1998
EXPERIENCEDuring 1997-1998 Robert held two distinct roles for different parts of the Guinness Ltd. organisation in parallel, managing two different teams located in the UK and Ireland as appropriate. The first role was an assignment (Technology Manager) as part of a global SAP implementation project team for Guinness Ltd. The second role was as Infrastructure Projects Manager for the global IT shared service organization in the UK. Robert commuted between the UK and Ireland every week for 2 years in order to service both roles in the two locales.
Technology Manager (Integrated Business Programme), Guinness, 1997 – 1998
Guinness implemented a single integrated business system across Europe, Ireland, UK and USA locations during this period based on SAP Enterprise application technology. As an integral part of the global implementation team (approximately 140 people based in Dublin) the role of Technology Manager included: –

  • Management and coordination of all technology integration issues across Integrated Business Programme (IBP) business process streams (Procurement, Finance, Order to Cash, Fulfilment etc.)
  • Management and monitoring of systems delivery and service levels from various Guinness IS&T organizations contributing to IBP
  • Scheduling of all technical / infrastructure work within IBP
  • Definition and management of IBP Technical Support Requirements
  • Relationship management (Vendors, Regional support teams, Guinness sites)
  • Design, Implementation and Management of IBP development laboratory
  • Definition of technical support transition processes and procedures for operational teams
  • Management of Technology project team (6 resources)
Infrastructure Projects Manager (Global Service Delivery), Guinness, 1997 –1998
Guinness Global Service Delivery implemented a new global support structure (including infrastructure, helpdesks, data centres, systems, processes etc.) to meet both Integrated Business Programme (IBP) requirements and other Guinness global requirements. The role of Infrastructure Projects Manager included: –

  • SAP and Non-SAP Infrastructure projects planning, management and implementations
  • Resource (SAP BASIS, Unix, NT, Oracle etc.) recruitment, selection and management
  • Infrastructure architecture specification, design and implementation
  • Financial (budgetary) management for all infrastructure projects
  • Vendor selection, contract negotiation and relationship management
  • Assisting Guinness Global Strategy and Standards teams in the definition and implementation of global processes and procedures
Technology Consultant (Technology Services Group), Guinness, 1994 – 1997
  • Definition of strategy /standards for mid-range systems and databases
  • Infrastructure projects management
  • Provision of technical support to operational/tactical support teams
  • Provision of technical advice and consultancy to Guinness Ireland regional sites and other Guinness companies
Technical Support Manager (IS&T), Guinness, 1991 – 1994
  • Management of technical support team comprising 4 technical support analysts / systems programmers
  • Provision of technical support for mid-range systems (VAX/VMS, DG-Unix, HP-Unix, SCO-Unix) and databases (Oracle V5, V6, V7)
  • New product evaluation (Hardware and software) for IS&T department
  • Provision of technical consulting to Guinness Ireland regional Sites
  • Design and implementation of IT standards for IS&T department
Systems Manager (IS&T), Guinness, 1990 – 1991
  • Train and lead a team of multi-disciplinary systems programmers for Guinness Ireland Information Services (GIIS) at St. James Gate offices in Dublin supporting all internal systems and projects
  • Administer / support mid-range systems (VMS, Unix, IBM, Oracle)
G.C. MC KEOWNSystems Specialist, G.C. Mc Keown & Co., 1988 – 1990
EXPERIENCE
  • Provision of technical consulting on all McKeown solutions and packages to clients across Ireland, UK and Europe
  • Provision of internal technical consulting to McKeown office locations and project teams across Ireland and UK
  • Operations Management for McKeown Dublin office (including data centre operations staff)
Systems Administrator, G.C. Mc Keown & Co., 1986 – 1988
  • Systems management of internal PDP and VAX systems for Dublin office including management of the data centre
  • Lead and train operations team to support McKeown projects /services
  • Pre-sales customer engagements for McKeown software solutions
  • Onsite customer/project team support as required
Applications Programmer/Analyst, G.C. Mc Keown & Co., 1984 – 1986
  • Bespoke application development on PDP-11 and VAX architectures primarily focused on financial management and warehousing solutions within the McKeown suite of applications
  • Solutions primarily developed in COBOL, FORTRAN and/or BASIC
EDUCATIONLeaving Cert Level
QUALIFICATIONSHenley (IMI) Executive Management Certificate & Diploma
Prince 2 Project Management Practitioner
ITIL V3 Foundation (Green Badge)
Fujitsu Macroscope Project Management Practitioner
Numerous management, technical and inter-personal training courses
CSRAge Action Ireland Volunteer Tutor (Computer Skills Training)
INTERESTSOpen Source Web Development
Gaming Technology & Developments
Cinema
Travel